Using of Quality Costs in Strategic Performance Evaluation

Abstract

The research has gained its importance from importance of total quality costs and strategic performance evaluation and correlate between there through balanced scorecard where the importance of total quality costs assist in setting by useful information in planning, controlling and performance evaluation until help in continuous improvement, reducing of costs, improvement of quality and rational station process of management decision making .The hypothesis of research has practicability of total quality costs in setting of financial and nonfinancial measures can be used in strategic performance evaluation through balanced scorecard with six perspectives within Iraqi manufacturing environment