Predictive Factors of Cancer Patients' Satisfaction with Quality of Healthcare Services Received at the Middle Euphrates Cancer Center, Al-Najaf Al Ashraf, Iraq

Adil Abdulzahra Atiyah Al-Awadi; Imene Chabchoub; Mansour Abdullah Falah

doi:10.54133/ajms.v6i2.693

Authors

Adil Abdulzahra Atiyah Al-Awadi Research Fellow, Faculty of Medicine, University of Sousse, Sousse, Tunisia; Nursing Department, Higher Health Institute, Al-Najaf Health Directorate, Iraqi Ministry of Health, Iraq https://orcid.org/0009-0006-4305-2523
Imene Chabchoub Department of Medical Oncology, Faculty of Medicine of Sousse, University of Sousse, Sousse, Tunisia
Mansour Abdullah Falah Department of Community Health Nursing, Faculty of Nursing, University of Kufa, Al-Najaf, Iraq https://orcid.org/0000-0001-8179-6570

DOI:

https://doi.org/10.54133/ajms.v6i2.693

Keywords:

Cancer Patients, Healthcare services quality, Influencing factors, Satisfaction

Abstract

Background: Cancer remains a leading global health challenge. Its management is complex and patient satisfaction depends on many factors, such as the patient's pathophysiology, types of cancer, types of treatment and the facilities available. Objectives: To assess the variables that determine cancer patients' satisfaction with the quality of healthcare. Methods: A cross-sectional study was conducted at the Middle Euphrates Cancer Center in the Al-Najaf Al-Ashraf Governorate from July 1, 2021, to September 20, 2023. We used expert advice to ensure the validity of the questionnaire and conducted a preliminary pilot study to confirm its dependability. A questionnaire was used to conduct structured interviews that yielded data, which was then thoroughly analyzed using descriptive and inferential statistical techniques using SSPS. Results: Out of 400 cancer patients, 77.3% had received chemotherapy, 22.0% had just received a breast cancer diagnosis and 49.3% had stage I cancer metastases, while the majority (54.25%) had no co-morbidities. In the study, 53.3% of patients showed unsatisfactory responses to the healthcare services provided. Diagnosis, co-morbidities, cancer metastasis, and independence level significantly influenced patient satisfaction with the quality of healthcare. Conclusions: The majority of participants (>50%) were unsatisfied with the provided healthcare services. Based on these variables, healthcare practitioners should tailor their care to enhance the wellbeing of cancer patients.

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